Hp docking station not working after windows 10 update. ZBook Studio G5 / Dock G2 230W .

Hp docking station not working after windows 10 update The computer is an HP ZBook 15 G3, Windows 10 64 bit, which had a new hard drive installed and the OS reimaged and set back up. The laptop was charging through the dock. This is i bought a new hp usb-c dock g5 and the thing will absolutely not charge my machine or display monitors. Connect docking station initially into power only. But now since Windows 11 22H2 came out, the Dell thunderbolt dock no longer accepts user input, nor does the internal sound or ethernet work - until AFTER you supply your domain credentials on the physical laptop itself. Windows does not seem to retart after sleeping. When i connect docking station cable the light on the cable is not on. So, before you start. From the left panel, select Windows Update. Consider the following scenario: On a computer that's running any version of Windows 10 or Windows 11, you enable Fast Startup. All 10 Boxx laptops came with Windows 10, the Alienware's came with Windows 11. I get - 8939419 Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. If your docking station is not working after a Windows update, try reinstalling the docking Docking station with keyboard does not work on HP Split x2 13-g110dx flash dock ec message appears. I have updated the drivers but it's still not working. The steps below show how you can do so: Press Win + I to open the Settings app. 02), so I went ahead and updated (against my better judgment). The laptop does not charge when plugged into the docking station. I've contacted support, tried 2 different USB-C docking stations with no luck. Here are some scenarios where a replacement is Restart your HP Dock. The screen and all other ports refused to work, even the POST screen was not shown at the display when my laptop was connected to the dock. However, if the fixes didn’t work for your case, you might be dealing with a substantial technical problem that needs a technician. issue with laptop 1040g8 with usbc docking g5. For example, a keyboard, mouse, and USB encryption key are attached. Now (I think the issue started after the Windows 11 23H2 update) the dock still recconects, does not connect any peripherials, just charges the device. Fedora OS recommended me to upgrade firmware for my Thudnerbolt Dock and I accepted it. Alternate Ports: If the docking station has multiple USB-C ports, try using a different port on the docking station. Symptoms. The keyboard is connected to the dockingstation, and both, the keyboard and the dockingstation have been swapped for testing purposes, didn't work. You repeatedly do the The dock is not registering with Device Manager at all. All these users are on Windows 11. Upon finally getting to a logon screen, none of the peripherals worked. Docking Station; 2 people had the same question or if you have identified the specific drivers that must not be updated you can prevent Windows Update from updating them. Docking Station STILL not charging after latest BIOS update; A few months ago I had an automatic BIOS update take place last month and since then my laptop randomly does not charge with the USB-C HP docking station that I bought for it. The HP Docking Station is compatible with HP Compaq 6300, 6510, 6515, 6530b, 6535b, 6710, 6715, 6720t, 6730b, 6735b, 6910, 6930p, 7400, 8200, 8400, 8510, 8710 and 9400 series Notebook PCs and HP Compaq 4200 and 4400 series Tablet PCs. Shut down your laptop 2. Archived post. 🙏 Trying to connect my HP 15-dy2795wm to a Dell WD19TB docking station. New comments cannot be posted and votes cannot be cast. however, the system somehow doesn't allow me to uninstall the thunderbolt sotware. 7. both HP. 01 - 07/30/2024), we are experiencing issues with laptops not connecting to the docking station. 5. To disable the WiFi, left-click on the Wireless icon in the Windows 10 system tray, then select the "Airplay Mode" button. I am aware of how to reset the laptop for 20 seconds to fix this but it still keeps on reoccurring from time to time and I Expands display options: One of the standout features of the HP docking station is its ability to expand your display options. OS: Windows 10 Since then the keyboard is not working and the docking station has no power. Any help would be appreciated. Edit: The laptop with the issue is a hp dragonfly g4 running Windows 11 22H2 All updates are installed, driver update and reinstall did not solve the issue. I have updated drivers and checked that the USB root allows the power management. The issue is the firmware and you'll want to do just what KaKoKo recommends. Context: Hospital environment, users pick up their laptops and take them into patient rooms and the like when needed. - 7527390 Windows update impacting certain printer icons and names. g. We are running Windows10 2004, (in our opinion) fully updated Docking and Notebooks and have the problem that the USB Docking isn't recognized until we login into windows. I cannot connect wit HDMI and with a HP Elite USB-C Docking station. HP Thunderbolt Dock 120 W G2 (L28765) "Communication with the device not possible. 0). This solution works: 1. System: HP Split x2 13-m010dx. PROBLEM: HP USB-C G5 docking station and new HP laptop don't recognize my external monitor. It enables you to connect multiple monitors, transforming your workspace into a multitasking powerhouse. Microsoft is working on a solution. After a long series of updates and firmware upgrades we still encounter much trouble with the HP Thunderbolt Dock's . ; Drain any remaining power to the docking station by holding the power button for 30 s. I would be very grateful for any suggestions on how I can get it working again. USB-C incompatability - 9004340 Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. For most of the computers, I haven't had any issues. When connecting my HP Elitebook 845 from work (8VZ07AV) on Windows 10 only the power supply works. We recently update to 24H2 and have had some issues come up. I have also updated the computer which has not changed anything either. Mark Topic as New; † The opinions expressed above are the personal opinions of the authors, not of HP. HP Docking Station; HP Docking Station. 6. Each time i unplug and plug back the docking, the laptop detects and c After wake-up, the dockig station is working for sure, because I have an external keyboard attached to it through a USB WiFi stick and it's working. After installing the dock and working with it for a day installing our company applications and Windows updates, the laptop completely froze with a flashing System: HP Split x2 13-m010dx. I disabled the other disk through bios option like a dual boot but active by bios. Here was my Problem: After BIOS Update the USB and ethernet ports on the dock failed to work (again). On This Page : HP Docking Station Not Working; How to Fix HP Docking Station Not Working? Final Words; HP Docking Station Not Working. I have an external screen connected with a single USB-C wire. This is a bit of a nuisance. - USB devices or charging via the docking station are NOT affected (only the image signal) - Both USB C ports tested (without success) - Display port cable changed --> without success - Docking station firmware update is up to date - Docking station de-energized On other clients (not HP) the image display works perfectly. 00. Then the connection between the computer and dock will not work. Other connections are working except for the dual HDMI. 01. View solution in original post I've never had this issue with any other brand of Laptop (e. Update all drivers, not working. Hello, I recently had an automatic BIOS update take place last month and since then my laptop randomly does not charge with the USB-C HP docking station that I bought for it. You can have different applications or documents on separate screens, enhancing productivity and minimizing the need for constant window switching. Applies to: Windows Client Original KB number: 4532436. The computer, (Both 840 G8 and 840 G9) is connected to the USB-C Dock G5. Yesterday I did a Windows reinstallation (the laptop was so slow, can't image what went wrong; in idle mode, it had a CPU workload of 80-90% with an i7 CPU und 16GB Ram). Connect docking station to host computer, then connect USB peripherals and test for functionality USB-C ports on the docking station are not working after updating the Computer BIOS. 01, 30/07/2024 Sometimes when detached and reattached the docking station or the charger, or after a shutdown, the USB-C ports suddenly stop working or charging. i have updated every driver, every windows update. Solved. Swapped one for UBC-C G5 In our team we are also using the HP Thunderbolt Dock G4 with new HP Zbooks and Windows 10. Also, the safely remove hardware icon is absent. Prior to the Creators update being installed I could insert the computer into the docking station, press the power button on the docking station, and both my desktop screens would turn on and it would be ready to use immediately. It does not work at all even if I unplug it from the docking station and direct connect into computer. However, other USB devices (e. Only the display monitors seem not to be detected. Disconnect docking station from host computer, then disconnect the dock's power adapter from power. Tried firmware updates for both laptop and dock but no resolution yet. HP 2013 Ultraslim Docking Station DP Sync - Failed to find SynapticsMST DP Hub IC Yepper. This is after the latest firmware upgrade via HP image We also have issues with this. Next I tried forcing an update to the HP Thunderbolt Dock G4 Firmware and to the HP USB-C Dock G5. I had to do a hard reset. Hi at all, I have problem with my Spectre x360 laptop. Even with the latest BIOS updates to the HP 840 G8 and the Docking Station the above still needs to be completed. Unplug the AC cable from your dock. 0. The latest drivers, BIOS updates, Operating System updates did nothing to help me other than the above Power Management Changes to the BIOS. 3. ; Unplug AC power from the WD19 series docking station. I bought recently a new Display (Dell S2716DG) and I am trying to connect it to the docking station. Disable the WiFi network and disconnect the docking station from the computer. While troubleshooting can fix many issues of HP docking station not working, there are instances when replacing it. Failed to detect Thunderbolt controller v The thing is, it worked flawlessly until an update callup came from Intel, Microsoft, HP for a bunch of devices, including the graphics card, the OS and the BIOS and probably for the docking station as well. Test the Docking Station. HP Official Docking Stations. Failed to detect Thunderbolt controller version. Cannot connect to the USB-C port (this was after update of latest Win10 20H2). Follow steps from the link: Hi, After the latest BIOS update (U71 Ver. The headset and the mouse dongle in the docking station do instantly work. I am very disappointed with this BIOS update because it had disturb my work very much. 15063 build 15063 since then the docking station audio port stopped working in other words when I dock in the PC, the audio still comes out of the PC speakers and not from the docking station audio port I tried with this solution: https://h3043 Issues started with a new HP Elitebook. So I ordered a I bought an HP HP Elitebook 865 G9 (Ryzen 6800U, with USB 4), and installed Windows 10 LTSC 2021 on it. Mark Topic as New; Mark Topic as Read; hi, I have just updated win 10 version 64 bit to 10. Was driving me nuts for weeks. After the update to Windows 11, the dock essentially broke. Please connect the laptop's original power supply or make sure the battery is charged to above 70% before proceeding. Displays are not being shown among connected displayes. View All (1) Category: Display; To clarify, I am actually using an Advanced Docking Station (230W) (displayport not working (AMD Radeon HD 6470M GPU), running Windows 7 (Enterprise), with an external HP 2511x LCD monitor, and *just* went through a simliar sceanrio as you did: I had problems getting a picture on my monitor when connected with an HDMI cable. keyboard, mouse) still function properly through the docking station. I already owned an HP USB-C G5 docking station with the Thunderbolt connection. 08. However, I haven't tried updating the docking station drivers, but looking at the WD15 drivers at Dell, there's no support for Win11. The dock is compatible with the following machines . His note may require a bit of unpacking: The update is physically made to the docking station Synapics EPROM chip. 02) was performed automatically with the HP G2 docking station connected. They are plugged into the USB ports on the docking station. Thank you for the update, I appreciate your time and efforts, I'm glad to hear it's working. When the network is operated via the docking station, there are short network interruptions again and again. HP offers docking stations specifically designed for their laptops. The dock firmware updater failed to read the fw version of the Thunderbolt controller and refused to start the updates because of this. ; Plug the USB-C or They worked fine together while my laptop had Windows 7 OS, but when I installed Windows 10 Pro, the laptop doesn't want to start when I plug it in the docking station. With these two units we have duplicated the problem with the same symptoms/failure. Perform the BIOS update from Windows instead of from HP Computer Setup. Update the BIOS, Chipset, and Video card drivers: Here's the link to download and install the above updates: Click here; Also, perform a Windows Update: Select Start > Settings > Update & Security > Windows Update , and If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. Mark On This Page : HP Docking Station Not Working; How to Fix HP Docking Station Not Working? Final Words; HP Docking Station Not Working. Operating System: Microsoft Windows 10 (64-bit) usb c port not working after firmware update hp. We have already tried installing the drivers to which the HP Support site is directing me, such as I am trying to connect my new HP Thunderbolt Docking station G2 (120W) and when I try to install the firmware, it says the - 6994856 Microsoft Windows 10 (64-bit) All the rest is not working and I can't figure out why. After reading around the internet I tried a suggested solution to rollback to the previous BIOS by holding the windows key + B and the power button thing, which did NOT work for me. Think that the problem is thunderbolt. Examine Docking Station Connections: USB-C Port: Confirm that the USB-C cable is securely connected to both the laptop and the docking station. Short version:Periodically, when I install a Windows Update that requires me to restart my machine, the USB ports on my machine (Lenovo Z70 laptop) all stop working until I manually fix them in Device HP Serial Number, or Dell Service tag from the sticker on PC. Ensure that the docking station is properly connected to the laptop, and all cables are securely plugged in. 12. should you need any further assistance, please don't hesitate to reach The "support documents" you supplied are not available using your link. After the update it was impossible to get the dockingstation back to work. Everything used to work fine, but recently the laptop is not charging when plugged to the dock station usb-c (note: it charges when using the standard usb-c power supply). When I connect the laptop to the docking station the orange light for the battery on the laptop lights up, and the blue light on the docking station's button for ejecting the Make sure you’re connecting the docking station to a USB-C port that supports video output. Display Port External Monitors do not connect. Device came with Windows 11 pre-installed. I purchased a new HP dock, which did not fix the issue. The keyboard and mouse (both non-HP products) are detected. It did not ask me if I was okay with Hello my collegue recently upgraded firmware on our HP dock (to version F. The only solution we have found is The "support documents" you supplied are not available using your link. When the dock is unhooked, it opens just fine. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Microsoft Windows 10 (64-bit) The HP docking station may not be working due to a variety of reasons, including a faulty connection, outdated drivers, or a malfunctioning docking station itself. I am aware of how to reset the laptop for 20 seconds to fix this but it still keeps on reoccurring from time to time and I Hi, I'm having trouble connecting dual monitors to my HP laptop. I updated I have used HP Thunderbolt 3 docking station with my laptop (HP Spectre - 13t). I'm getting this message when I connect my docking station "display connection might be limited". We have tried updating everything we could think of. The HP USB-C G5 dock was working perfectly while my laptop was using Windows 10. All of the above missing functionalities (displays and peripherals) have worked in the past. If possible, use a different USB-C or HDMI cable to rule out a faulty cable. Click on Update History. Hardreset when powering on (press power button for 30 seconds) 2. After System Update gave me Windows 11 version 23H2, my HP Spectre x360 was unable to see my external monitor. And my system Firmware is F41 . 4. A simple restart is mostly all you need to fix common errors on your HP dock. Users have reported that the above fixes worked for them to resolve the issue of Windows 11 not detecting the docking station. Additionally, restarting the computer and docking station Windows update impacting certain printer icons and names. HP should work with Microsoft and their Laptop: HP Elitebook 840 G6 Notebook PC. HP Support Assistant notified me today of a new BIOS Update (v. Can somebody help me? I recently purchased a HP Laptop 15s-fq2625TU (Windows 11) and it will not connect to my dock so I can use the dual screens. 2022 USB-C ports stopped working properly. I downloaded and installed the DisplayLink driver to no avail. Whenever she’s not I have a HP Spectre x360 Convertible 15-ch0xx laptop and a HP USB-C TRAVEL DOCK . It will not charge, displays not working, network not working, USB-ports not working. Visit the HP support website and download your docking station model's latest drivers and firmware. 22. I have an issue with the HP Elite Thunderbolt 3 Dock after updating the BIOS of the HP ZBook Firefly 15 G8 and also the HP ZBook 15u. Remove the USB-C or Thunderbolt cable from the computer. After the upgrade DP and HDMI outputs stopped working. Also tried to connect the separated charger (Barrel connector) at the same time but does not seem to work. If your docking station is not recognized by your HP laptop, try reinstalling the docking station drivers and updating the operating system. Simply unplugging the USB-C connector at the laptop fixed the issue for me. nothing. After Bios update on 2. Update Drivers and Firmware; Outdated drivers can cause functionality issues. should you need any further assistance, please don't hesitate to reach My USB-C Dock 5G and Laptop have all the current drivers. The 2 in 1 boot Windows normally, except recognize connected to HP USB-C Dock G5 is not detecting USB, ethernet, or monitor ports, the dock is charging the laptop successfully. Product Number: Y0K80AA . Disconnected the dock, reboot still no sound og WiFi. If your docking station is not recognized, you can connect to AC power while undocked and then try a two-button reset. By using this site, you accept the <a Applies to: Windows Client Original KB number: 4532436. The dock is recognized when connected to a USB-2 port, with network and HDMI working fine. So, if the issue regarding the docking station failing to detect your monitor arose only after a recent Windows update, then uninstalling this update to go back to a previous one could fix your issue. Hello, This did not seem to be an issue on Windows 10 or Windows 11 (original release). 1551) and a CCG5 update (7. Not all USB-C ports support video or charging. Tried my wife's HP and it didn't happen there. I'm sorry to hear that the problem has returned despite your efforts to resolve it. By using this site, you accept the <a href Hi, I just updated my Dell Docking WD19 to the latest 01. It does charge with the laptop charger. Next, ensure that the HDMI or DisplayPort cables are connected securely to the monitor or the docking station. Thanks Hello, I have recently bought ZBook Power G10 with HP Thunderbolt dock G4 280 w/Combo cable. I tried bios update, thunderbolt farmware update, etc. My client requested one of the Boxx computers be upgraded to 11 and that's when the problems started. Thank you for your response. This is caused by a disconnection between the Thunderbolt software and the dock station. Press and hold the Power button for about 1 minute to drain the remaining power from the dock Start the PC up today and it finalizes the install I get into Windows and I have multiple issues: no sound, no WiFi, no dock, no Ethernet (through the dock dock), and no external displays (2). The docking station does not light up. That's not very nice. The firmware update asks you to keep the dock plugged in throughout the update processbut both apps were unable to detect either of the connected docks. For a few weeks, everything worked fine. If the problem persists, please continue the next My HP USB-C Dock G5 stopped working today, power button light flashes all the time (connected or not) but is no longer detected by my laptop. USB-C not working after BIOS update with connected docking Station. I have tried to reinstall a new driver for windows 11 howver the laptop still does not recognise it. After installing the dock and working with it for a day installing our company applications and Windows updates, the laptop completely froze with a flashing power button. After the - 8343546 HP Elite Thunderbolt 3 Dock USB ports not working after update. Can some one please assist. Any setup with Win10 and these docking stations don't have a problem. I checked that all my drivers were up to date ZBook Studio G5 / Dock G2 230W . Try a Different Cable. Can't get the monitors to work - 8997792. The StarTech uses the universal DisplayLink graphics driver to achieve this and it works fine with my HP Spectre x360 and with a Dell Vostro. I'm using the WD19 on a Lenovo PC, trough USB-C, using an external monitor, and it worked perfectly before. I - 8949030 The operating system installed on the Laptop is Windows 11. And I was getting the same notification as stevesmith7461. The mouse and keyboard are working through the docking station but not the monitor. † The opinions expressed above are the personal opinions of the authors, not of HP. 34 Rev. HP Envy 13t laptop USB-C port quit working with Targus 410 docking station after 1 year. Windows 11 Support Center. HP EliteBook 840 G3 with the latest updates (as far as I'm aware of) Windows 10 1809; 2 external monitors, one is my primary display, secondary displays are the other external monitor and laptop's own display (connected via the docking station) Screen is extended between the monitors; Other symptoms: Windows update impacting certain printer icons and names. When I connect my HP monitor to my HP docking station, it is not detected. HP should have thought this through before recommending such update. Simple, no nonsense and it worked. Other peripherals (Keyboard and mouse) still work. i've returned it and gotten another one. On the online store specifications mentioned that USB C is USB-C 3. Docking Station: HP Ultraslim Docking Station . I use a StarTech dual monitor docking station (connected to two laptops so that I can hot-swap). I tried to update driver via windows update, uninstall device, restart, load default bios setting, update graphic drivers, update all drivers that are available on HP website for my laptop. Microsoft Windows 10 Thank you for posting on the HP Support Community. I recently updated the firmware for the docking station, and while the issue has become slightly less frequent, it’s still causing significant disruptions during my daily work. I have 3 HP laptops and the newest one does not work with the HP 2013 UltraSlim Docking Station - although i've seen posts here that say it should . Hello community, We have a problem with the ProBook 650 G8 notebook in combination with the USB-C docking station G5. From the HP download page for this docking station (HP Thunderbolt Dock 120W G2), I clicked on the “Download” link for “HP Thunderbolt Dock G2 - Firmware” under the section “Docks-Firmware and Driver (2)” I then went to my Downloads folder to find the file, which was called “sp136180. So I decided to make a full Windows recorvery (I deleted everything). After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update Same problem here, using a HP 2013 Ultra Slim Docking Station, upragded to Windows 10 and now VGA connected monitor not working. Disconnect docking station before powering on and plug it The USB-C Hub (VVB from Amazon) would not work with the dual monitor display. There is only laptop screen available. It does appear that there might be a compatibility issue with Windows 11 and the Thunderbolt dock. None of the fixes we tried have corrected the After updating to Windows 10, no monitors that are connected through the docking station are detected. Hi @David0313,. Hi, After updating to the lastest BIOS version HP T76 Ver. Test Different Cables: USB-C Cable: The issue Finding a Compatible Docking Station. I’ve tested the docking station on multiple PCs and MacBooks, and the issue persists. Docking station not recognized. . HP 2013 UltraSlim Docking Station - not working with elitebook 840 G6. After that, power off the docking station by disconnecting the Type-C cable and This was working properly for months and the new update what was just around the week of 06/01/2017 caused my VGA monitor not to work. What can I do? I have downgraded BIOS but nothing is solving the problem. I do checked the drivers via Hp Support Assistent, it tells me there are no updates. Have already confirmed the following: WIndows update, uninstalled USB root hub in Device Manger, re-installed Targus drivers, System Restore, Auslogics utility - last two gave limited fix - external dock KP, mouse, audio would work for a little while - but after unplugging USB-C I was having the same issue. 37). I guess HP Suppo Since I update the latest bios on my HP ZBook Fury 17. Reconnect dock and was not recognized, it started charging. My docking station is only recognized as a audio, so only the USB is working but no display port and so on. 24, A07 firmware version <ADMIN NOTE: Broken link has been removed from this post by Dell>, and I started having trouble with continuous connection/disconnection. The one that is the most frustrating is that the update seems to have broken the ability to use an external dock. Before the update it was all working flawlessly. Hey, we got new Notebooks (Elitebook 850 G7) and Thunderbolt Dock (Thunderbold Dock G2 120W) but can't get them to work. Dock is on, external monitors are on, dock is plugged into electric and laptop. My Thunderbolt dock (Caldigit TS3 Plus) actually worked through the USB4 ports (including having a 4K monitor connected to it), until Windows automatically updated itself, and that update happened to include a BIOS update. After doing a windows update, the docking station is no longer recognized. We have 2 Framework 16s running Windows 11 Pro. 3 inch G8 Mobile Workstation PC, I can't display on external screens through a docking station : I got 2 hard disk using one for my business activities with Windows 10 pro 21h2. Firstly, let's update the bios. Any idea for the next step? Thanks After the update the external monitors are not being detected after laptop wakes from the sleep mode. I suggest you that if it possible try to check whether it still not work in another Windows 11 device. ; The dock LED on the power button should blink three (3) times. Here’s how to restart your HP docking station: Turn off your docking station and disconnect it from your laptop. Charging via the barrel connector only works however but then I cannot connect to the external display, keybord etc. After I upgraded to Windows 11, it no longer works (other than to - 8237202 I recently updated to windows 11 and I am currently running Just commenting that I have a similar problem: HP Elitebook (850 G8 I think) and Hp usb-c Dock station (also tried on a Dell usb-c Dock station). Please help. Disconnect the dock. Mark Topic as New; Last Friday, a BIOS update (T39 01. Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Same exact issue here. If the issue has already occurred, flash the BIOS again, using one of the above options, to recover. ZBook Studio G5 / Dock G2 230W . The screen also worked as a dock so it charged the notebook as well as being a USB-hub. The connection is gone for about 5 seconds and comes back again. I have used USB-C HDMI Adapter ISY IAD-1026 for connecting 2 monitors and a Focusrite music interface. I want to primarily use my laptop as a "desktop", or occasiionally use both laptop LCD and external monitor. Worked for me HP Pavilion. I have HP Thunderbolt Dock G4 connected to ZBook Fury 16 G11 Mobile Workstation PC connected USB devices connected to Dock: - are not recognized by OS (Windows 11) or - stop working after few seconds in use. On a Thunderbolt Dock, several devices are attached. The dock is connected to the laptop via USB C I bought a HP USB-C Dock G5 for my laptop and the displays do not work. The monitor works with another of my computers, so i know it is not the issue of a faulty monitor. The only way this would work is if I plugged directly into the laptop itself, however everything else worked fine through the hub; keyboard, mouse, internet etc. I have just bought a HP USB-C/A Universal Dock G2. The problem should is known. Hopefully there is an update in future that allows this to work with other apps. Once the BIOS has been updated to version 01. Thanks again! Quick rundown: After updating windows this morning, one of my programs refuses to use my Nvidia GTX1050 card, only when hooked up to my dock. 10. The monitors are detected if I plug them directly into the laptop's HDMI or VGA ports. After automatic BIOS update the USB C ports stopped working. Unfortunate that this doesn't work with Teams. After wake-up, the dockig station is working for sure, because I have an external keyboard attached to it through a USB WiFi stick and it's working. In Windows Display Settings, when I click on the "Detect" button the result is: "Didn't detect another display" After wake-up: Turning off-on or pluggin off-in the monitors from the dock did not The "support documents" you supplied are not available using your link. After bios update to version 01. After the windows 11 upgrade my dell docking station no longer works. What docking station do I need to buy or are there drivers that will fix the - 8898466 Windows update impacting certain printer icons and names. USB-C and Thunderbolt Docking Stations. Here is the information for the docking station: Product Description: HP USB-C Dock. Can anyone offer any advice. I believe it's Win11 update issue as I don't have auto updates for Dell docking station configured. Just work your way down the list until you find the one that does the trick. I have a HP Envy X360 m6 convertible and I just purchased a HP G5 docking station. Hi laptop worked fine till yesterday, a couple updates were done and stopped working, the laptop is not charging anymore nor the additional screens are been shared from the docking. Back of product; Under the battery; For laptops, press Fn + Esc; For desktops, press Ctrl + Alt + s; For Chromebooks, on the sign in screen, press Alt + v Hello, I have an Elitebook 1040 G3 with the Ultraslim docking station (D9Y32AA). this is brand new computer and brand new docking station. The only solution appears to be hard restart. Since the setup works flawlessly on Windows 10, it's HP USB-C Dock G5 (5YH27AV#ABA) HDMI and Display Ports not working with HP Laptop Model 15t-dy200 Product ID 2D117AV (Windows 11 64-bit 22H2) while other dock ports seem to work. what do i The status is Windows has stopped this device because it has reported problems. Check the physical connection; Restart the docking station; Update your Dell docking station driver; Update the BIOS; Fix 1 – Check the physical connection HP prompted me to update my BIOS and after I did my thunderbolt port wouldn't work, at first I thought it was my charging dock that went bad. This update also included an Intel Engine Management update (12. This was true both through an HP dock and with a direct connection using a USB-C-to-DisplayPort adaptor cable. If the USB device is able to work normally, then the USB Type-C docking may be faulty or the power source of the docking (hub) is not enough. (Code 43). After using HP Support Assistant to update all the drivers for the notebook I can no longer use the display. Got suspicious of my laptop obviously, and tried hibernating it standalone. NOTE: Some notebook models do not support the docking feature. However I am unable to get it working even after two days of trying everything I found on the internet related to this topic. The Thunderbolt 3 bar dock was working before, but now it's not. It responds to pressing the power button on the docking station and all other inputs like HDMI plus and USB accessories work fine. Other peripherals dont work at all. Tags (1) Tags: Microsoft Windows 11. It’s essential to troubleshoot the issue by checking the connection and ensuring that all cables are securely plugged in. Tried previous solution but it is not working. ; Plug AC power into the docking station. 2024, my Totu docking station no longer functions. Hope this helps others who have faced a similar issue. The USB ports on the dock station do not work while the computer is docked. 00, 15. If you check Device Manager, you see a yellow exclamation mark (bang), and get a message if you try to automatically search for drivers on the device with Device Manager. When my PC finished its updates my Thunderbolt 3 Dock is no longer recognized. When I plug the laptop into the dock station (USB-C), it says Charging, but the battery is drained quite fast. I recently updated the laptop BIOS to the latest version and the HP USB-C TRAVEL DOCK stopped working. Using both displayport connections, which are working fine, but the third monitor which uses the VGA connection doesn't work. Please find the remaining steps below. I have a Surface Book 2 with Windows 10 Pro, and I am using a J5 Create dock that I bought in November when my Surface Dock mysteriously stopped working after a I use my laptop with the new HP Thunderbolt G2 dockingstation, I never had any issues using this dockingstation before. All peripherals seem to work (wireless mouse/keyboard, power, etc) except the monitors. Notes: - same devices work fine while plugged into laptops USB ports - same USB devices d According to your description I think that your USB-C universal hubs are not compatible with Windows 11. If it still doesn't work after several attempts We are using ZBooks and Thunderbolt G2 docking stations. Microsoft Windows 10 TH1 (Version 1507) Microsoft Windows 10 RS5 (Version 1809) Microsoft Windows 10 RS4 (Version 1803) download and install the following SoftPaq to update . Third-Party Options Expands display options: One of the standout features of the HP docking station is its ability to expand your display options. After troubleshooting with HP, they concluded that the laptop had a hardware issue and shipped a replacement. Update, SOLVED: I went on to update FW of the docking station, but the problem remained (on hibernate). Laptop model: EliteBook 840 G9 BIOS Version: HP U71 Ver. However, I just purchased a HP Pavilion 14-cexxx notebook wi 2. Thanks in advance. The dock is connected to the laptop via USB C Issues started with a new HP Elitebook. Dock Reset Procedure. Compatible with HP Elite x2 1012 G1; HP Elite x2 1012 G2; HP Pro x2 612 G2; HP EliteBook Folio G1; HP EliteBook x360 1030 G2; HP EliteBook x360 1020 G2; HP EliteBook 1040 G4; HP EliteBook 800 G5; HP EliteBook 700 G5; HP ProBook 600 G4; HP ProBook 400 G5; ZBook 14u G5; ZBook 15u G5 . After that, it kept disconnecting. Resetting bios to default settings solves the problem until next windows update. After some further testing, I was able to get the call controls to work with Skype. Not restarting the laptop, not unplugging the network cable to the docking station, and not doing the actual Windows "Update and restart". It seemed to go fine. HP Community; Have issues connecting to the Dell docking station WD15. Worked for hp victus. I am trying to set up two external monitors but they will not detect. 15. " / "Kommunikation mit dem Gerät nicht möglich. Windows update impacting certain printer icons and names. Options. I’ve also tried using a different monitor, but the problem remains the same. Not using the laptop screen. It still charges the notebook but the display stays black saying it doesn't get any input. After two remote sessions with HP Support I should install a new windows operation system. 01 (or later), this issue will Here are few workarounds I discovered for users (these will allow docking station to work for one power on period): 1. 11. Dell Latitude, MS Surface). I wasn't very smart, I hadn't activated the Thunderbolt connection and as such, it wasn't established, this has now After a failed docking station update I found this HP Thunderbolt Dock 120W G4 docking station ( 4J0A2AA ) has a built in self healing feature if - 8870396 After a failed docking station update I found this HP Thunderbolt Dock 120W G4 docking if something doesn't work, repeat the steps. All of us (or at least more than 10 people in our team, I haven't asked everyone) have this exact same issue that you described, even though we all use Solved: I have a problem with my HP Thunderbolt Dock. After adding the required software on this laptop our nightmare begins Hello, I recently had an automatic BIOS update take place last month and since then my laptop randomly does not charge with the USB-C HP docking station that I bought for it. Indeed, it was waking up on its own, the docking station wasn't the culprit! There were a few Windows 11 updates, but none of them fixed the issue. Recently (7-2-2017) we installed a new HP ZBook G3. The model number for the docking station is Dell d3100. You don’t have to try them all. Right-click on Update Now to allow the update process. exe”, and I clicked on it to run it. The firmware cannot be installed. I suspect it has to do with USB-C port on laptop. Happened only recently and possibly after 2021-09 Cumulative update 21H1 (KB5005565) installation on Sep 16, There are no outstanding updates from Windows or from HP Support Assistance. Die Firmware kann nicht installiert werden. A, Dock station/usb-c hub stops working each time when I have windows update. I just bought an HP ENVY 17-ch2035, with Windows 11. 7. Leave unplugged for at least 1 minute for power to dissipate. Typically the user is using a HP 845 G7 laptop with a G5 USB C docking station. If i disconnect the USB-C connector from the laptop and reconnect it, all start working good. I would recommend you to reinstall your system to Windows 10 and I know it's a really troublesome process. Hello, I have an Elitebook 1040 G3 with the Ultraslim docking station (D9Y32AA). My USB ports did not stop working after I received KB 4023057 on 4/15/2022 Here are 4 simple fixes for the Dell docking station not working issue. Unplugging and replugging the docking station doens't help. If I try to - 9248260 HP USB-C Dock G4 HDMI and DP not working after FW upgrade; HP USB-C Dock G4 HDMI and DP not working after FW upgrade HP USB-C Dock G4 Firmware Update ===== Tue Nov 26 12:25:04 2024 You remove any attached accessories that keep the docking station sides from connecting with your device; You’re using the correct docking station for your device; 5. Since then my USB-C ports are After the BIOS update of HP ZBook, my USB-C hub is no longer working properly. We always reinstall our ZBook G3's with a 'clean installation' of Windows 10 and the required HP Drivers. Hi, after an update to newest firmware which was installed over windows update docking station hp thunderbolt docking station g2 doesn't work anymore. 64. I'm using the power supply that came with the dock and I didn't made any change, the screens went black a couple of times during a few seconds and the the dock turn off, when I tried it to turn the dock on the light start flashing. Some compatible models might include: HP USB-C Dock G5; HP Thunderbolt Dock 120W G2; Check the specifications to ensure compatibility with your laptop model. HDMI port on Laptop works. HP docking station works as an expansion port that allows you to connect in accessories including an HD monitor, keyboard, printer, mouse, external hard drive and more so that you can increase productivity significantly. An issue where several computers are unable to recognize USB-C or Thunderbolt docks. Audio not working after docking station; Audio not working after docking station. Connect the docking station to a different computer to see if it’s Hardware: Dock: HP USB-C G5 Laptop: HP Zbook Fury G8 15" running Windows 10 Monitor 1: Dell P2715Q 4K connected to dock via DisplayPort Monitor 2 I own an HP Folio 1040 G2 Notebook and the HP 2013 Slim docking station. 2 Gen1. I was getting really worried as I did not install the optional updates on the third laptop, and it did not have any network problems. When turning on the laptop, the user has to login on the laptop before they can use the keyboard and mouse. I tried to call support and after beeing on the call for over 2 hours and transfeered to several departments I was disconnected with not resolution. the HP phone support is the worst I have ever experianced. In Windows Display Settings, when I click on the "Detect" button the result is: "Didn't detect another display" After wake-up: Turning off-on or pluggin off-in the monitors from the dock did not Hi together, I have a really big problem since the last BIOS and windwos update. My work computer, my other HP laptop and my sons HP laptop all connect automatically. [Windows 11/10] Troubleshooting - USB Type-C issues a USB Type-C docking (USB hub), try connecting the USB device to the computer directly. I start laptop and it receives power from dock and LAN from dock so Dock is working. I was upgrading the user from an older Elitebook and figured that the HP Thunderbolt docking station (tb3) would still work fine. The issue is when the users come back and dock their laptops, the laptop will not recognize that there is a keyboard/mouse plugged into the dock. wvc edfo whzm hcpllw djydx wetkmzp vbhwu rqghhto vyptk knx